FAQs
If you have any questions not answered below please do not hesitate in contacting Customer Services on 01443 222219 or info@harlequinprintgroup.co.uk
Answers
- If I have print ready files how long will it take?
We aim to deliver a print ready menu within 3 to 5 working days from the time the artwork is received. Assuming your artwork is correctly formatted and approved.
For a small additional premium we also offer an 'Express Order' with turnaround times within 1 to 2 working days from receipt of artwork. The cost of this feature depends on the quantity of the product so please contact us for more details.
- How long will a harlequin design take?
When Artwork is produced by Harlequin Studios the first proof will be sent to a customer within 3 to 5 working days. Upon approval of artwork and receipt of payment the menu will be delivered within 3-5 working days
For a small additional premium we also offer an 'Express Order' where Harlequin Studio will send the first proof to customer within 1 working day. Upon approval of artwork and receipt of payment the menu will be delivered within 2 working days.
- Can you provide custom sized menus?
We can provide custom sizes for a small premium. The simplest solution is to select a size where your product will fit and request a trim. Please contact us for a quote.
- What stock paper do you used?
We use 130gsm gloss art stock for our menus as we find this is the most efficient weight to use. However, we can provide different stock for a small premium. If you require a different stock please contact us for a quote.
- Can I order by phone?
We would be glad to take your order over the phone.
- Are menus subject to VAT?
No, A standard menu is NOT subject to VAT.
- Can I reorder a previously printed menu?
We do archive any artwork designed by Harlequin whilst customer supplied artwork is only held for up to 6 months . If you require a reprint of a previously printed file, please contact us quoting your previous order number.
If you have a question
not answered above please contact us
01443 222219 or email
info@harlequinprintgroup.co.uk